• Family Tech Support

    The information below is to support you with using your WESD Chromebook at home. Please review all the provided information before submitting a Support Form. 

    If you need further support, please complete the following form: 

    Request Tech Support Here

How to Log in Using a Home Computer

How-To Video Tutorials

Chromebooks and Hotspots Troubleshooting Tips

  • What does a hotspot do?

  • How much data can the hotspot use?

  • I think that the hotspot is not working, how can I tell?

  • The hotspot is still not working right, what else could it be?

  • Do I have to add each Chromebook in my household to the hotspot?

  • Two Chromebooks are connected to the Internet but the third one is not, is the Hotspot broken?

  • General Tips to Help Troubleshoot

  • T-Mobile Tech Support Phone Number

How to Log in to Your Chromebook at Home

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  • Internet

    Internet Options:

    Cox - Cox Hotspot Network is open to the public. Here is a map of Hotspots in the area. Cox is offering two free months to Connect2Compete (C2C) eligible students. C2C does not have a contract nor an installation charge. For more information about this program, check with your school social worker.

    Comcast - Comcast offers free Internet to those who qualify during the COVID-19 pandemic. See announcement

    CenturyLink - CenturyLink - Will waive late fees and will not terminate a residential or small business customer’s service for the next 60 days due to financial circumstances associated with COVID-19. See CenturyLink Pledge.


    Opciones para Internet:

    Cox - ‘Cox Hotspot Network’ está abierto al público. Aquí está un mapa de ‘Hotspots’ en el área. Cox está ofreciendo dos meses gratuitos a estudiantes elegibles para ‘Connect2Compete (C2C)’. C2C no tiene un contrato o pago de instalación. Para más información acerca de este programa, comunicarse con la trabajadora social de su escuela.

    Comcast - Comcast ofrece Internet gratuito a aquellos quienes califican durante la pandemia COVID-19. Refiéranse al anuncio (https://www.internetessentials.com/covid19).

    CenturyLink - CenturyLink – No aplicará cargos por pagos atrasados y no cancelará los servicios de cliente residencial o de negocio pequeño por los próximos 60 días debido a circunstancias financieras asociadas con COVID-19. Refiéranse a CenturyLink Pledge (https://news.centurylink.com/fccpledge).

    Hotspot

    Wireless Hotspots:

    Cox providing free wireless hot spots

    Cox Communications has an extensive network of wireless hotspots available at no charge.  To log onto a Cox hotspot:

    • Open your Chromebook and power on.
    • If not prompted with a wifi selection, click on the time at the bottom right side of the screen.
    • Click below the wifi symbol where it says "Not Connected"
    • Find the CableWiFi or CoxWiFi wireless network from the list of available networks and connect to it.
    • You will be taken to a screen in Chrome where you will need to accept the terms and conditions for services. You will be asked to enter your name, email address and check "I agree"
    • You will not need to log in or register
    • Note that this is not a secure network.

    For a map of available hotspots, go to:  https://www.cox.com/residential/internet/learn/cox-hotspots.html


    Cox Communications tiene una extensa red de puntos de acceso inalámbricos disponibles (wireless hotspots) sin costo alguno. Para iniciar sesión en un punto de acceso de Cox:

    • Abran su Chromebook y enciéndanlo.
    • Si no se les solicita una selección de Wifi, hagan clic en “time” (hora) en la parte inferior derecha de la pantalla.
    • Hagan clic debajo del símbolo de Wifi donde dice “Not Connected” (No conectado)
      Encuentren la red inalámbrica “CableWiFi” ó CoxWiFi en la lista de redes disponibles y conéctense a esta.
    • A ustedes se les llevará hasta una pantalla en Chrome donde tendrán que aceptar los términos y condiciones de los servicios. Se les pedirá que ingresen su nombre, dirección de correo electrónico y que marquen “I agree” (“Acepto”)
    • Ustedes no necesitarán iniciar sesión ó registrarse
    • Por favor tengan en cuenta que ésta no es una red segura

    Para ver un mapa de los puntos de acceso disponibles, vayan a:  https://www.cox.com/residential/internet/learn/cox-hotspots.html